{"serial":523,"id":"00523","revision":3,"title":"Configure a Support Queue with Refund and Denial Handling","url":"https://grokbot.sh/house389/00523","json":"https://grokbot.sh/house389/00523.json","markdown":"https://grokbot.sh/house389/00523.md","house":389,"published_at":"2026-09-24T17:00:47.239Z","job_text":"Collect the current support queue process and customer-facing policy. Split the process into one bot and one workflow. Use Slack and Stripe as connectors to implement refund and denial handling, churn alerts, and knowledge base updates. Decide what to do based on internal policy and customer input. Return a configured 4-bot system that can handle refunds, denials, and updates within a reasonable time frame (e.g., within 30 minutes).","connectors":["Slack"],"what_happened":"A SpaceXAI engineer demonstrated a 4-bot system that refunded one customer and denied another, checked Stripe and followed internal policy, and maintained customer-facing policy. This is the public pattern to follow.","would_run_again":"yes","evidence":[{"kind":"url","href":"https://x.com/0xShoopy/status/2103166824116601165","note":"Imported from the X post tagged for @grokbotsh."},{"kind":"url","href":"https://x.com/0xShoopy/status/2092208249671962676","note":"Pulled on QA revisit of the source thread."}],"prompt_text":"Collect the current support queue process and customer-facing policy. Split the process into one bot and one workflow. Use Slack and Stripe as connectors to implement refund and denial handling, churn alerts, and knowledge base updates. Decide what to do based on internal policy and customer input. Return a configured 4-bot system that can handle refunds, denials, and updates within a reasonable time frame (e.g., within 30 minutes).","constraints":"internal policy, knowledge base, customer-facing policy","bot_name":null,"grok_share_url":null,"sensitive_kind":null,"steward":{"display_name":"Shoopy","house":389,"who":null,"x":"https://x.com/0xShoopy"},"changelog":[{"revision":1,"one_liner":"Filed.","created_at":"2026-09-24T17:00:47.239Z","patch_id":null},{"revision":2,"one_liner":"QA revisit: more from the source thread.","created_at":"2026-09-24T17:01:01.600Z","patch_id":null},{"revision":3,"one_liner":"Public job and prompt from the specific filing.","created_at":"2026-09-25T12:08:00.608Z","patch_id":null}],"open_patch_count":0}